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Network requirements

Info

In addition to traditional "allow/deny" firewall rules, many firewall/UTM vendors in the MSP space have vendor-specific advanced security features such as SSL inspection/deep packet inspection and HTTPS/reverse proxy. Additional exceptions must be configured for these features.

Network requirements for Slide Boxes

The following outbound connections are required for the Slide Box to communicate with the Slide Cloud. If any of these connections are blocked, the device may not work properly or at all:

Hostname Network Ports Protocols Description
cloud.slide.tech 159.89.241.157 443 tcp Slide Cloud
logs.slide.tech 161.35.250.188 443 tcp Log server for diagnostics
update.slide.tech 138.197.50.39 443 tcp Software Updates
* 64.21.186.32/27 443 tcp,udp Slide Cloud backup servers and gateways
* 67.196.160.128/27 443 tcp,udp Slide Cloud backup servers and gateways

Network requirements for Slide Agents

Each Slide Agent must allow outbound connections to the following addresses and ports. The Slide Agent communicates with the Slide Box and the Slide Cloud:

Hostname Network Ports Protocols Description
cloud.slide.tech 159.89.241.157 443 tcp Slide Cloud
logs.slide.tech 161.35.250.188 443 tcp Log server for diagnostics
update.slide.tech 138.197.50.39 443 tcp Software updates

In addition to the above requirements, the Slide Agent also connects to its associated Slide Box on port 443/tcp.

The Slide network checks also verify connectivity using the following criteria:

  • DNS Check: The Slide Box can successfully resolve DNS requests. We test this by querying "google.com" and "slide.tech".
  • Ping/ICMP Check: The Slide Box can ping "1.1.1.1" (Cloudflare DNS) and "google.com".
  • Slide Cloud Connectivity: The Slide Box can communicate with the Slide Cloud (cloud.slide.tech).

Warning

You need to have a sufficient network path between box and agent. High latency, interference, and low bandwidth networking like 10/100T or VPNs can result in backup failures. Bandwidth requirements can vary based on protected machine size and network utilization.

CSV Download

You may also download the network requirements as a CSV file. Each row in the file represents a required rule for outbound connections that need to be allow-listed for the Slide Box or Slide Agent to work.

The columns of the CSV are:

  • Category: Defines whether the requirement applies to the Slide Box (box) or the Slide Agent (agent)
  • Hostname: The hostname or IP address that needs to be allow-listed (may be * if multiple hostnames apply), e.g cloud.slide.tech or *
  • Network: The IP address or network (in CIDR notation) that needs to be allow-listed, e.g. 138.197.50.39 or 67.196.160.128/27
  • Ports: Comma-separated list of ports that need to be allow-listed, e.g. 443 or 443,80
  • Protocols: Comma-separated list of protocols that need to be allow-listed, e.g. tcp or tcp,udp
  • Description: A brief description of the requirement, e.g. Slide Cloud or Software Updates

Please note that this list may change in the future. We will update this list as needed, and communicate any significant changes to our partners.