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Frequently Asked Questions (FAQ)

How do I create a Slide account?

As of right now, we do not offer self-service sign-up for Slide. If you are interested in using Slide, please reach out to us at hey@slide.tech or (888) 314-4884.

What operating systems does Slide support?

Slide currently supports Windows 10 and later. For an up-to-date list, visit Backups. We will be working on adding support for other operating systems in the future. Basically it is: Full support for Windows 2016 and up, and Windows 10 and up. And diffmerge only support (no incrementals) for Windows Server 2012, 2012 R2, and Windows 8, 8.1.

Can I perform a silent installation of the Slide Agent?

Yes, you can perform a silent installation of the Slide Agent. Visit Silent Installation on the Slide Agents page to learn more.

Does my Slide Box work without an internet connection?

Yes, your Slide Box will continue to work without an internet connection. Most importantly, backups will continue as scheduled. However, some features may be limited or unavailable without an internet connection.

Do you have any plans to introduce networking equipment?

Not as of this moment. We are focused on making a great backup company for MSPs.

Will SSO be added to the authentication for the platform?

Hopefully soon. This is high up on the list! Our plan is to use OIDC.

Is there any API access?

We have an API (see our API Docs) that you can use to do (almost) everything that the Console can do. Austin wrote an entire set of apps based on the API.

Is there any Rewst access?

We are working with Rewst on an integration (They will be using the API). We have been talking through some really cool workflows with them!

When will Linux support be available?

Linux support is on the roadmap (no ETA at the current moment).

When will Mac support be available?

We currently have no plans to build a Mac agent (you can’t legally virtualize macOS).

Do you support qcow2 image export?

Not right now. We may have this in the future, but it is not currently on the roadmap.

Are there or will there be plans to backup O365, Sharepoint, Google

Yes, absolutely. If it has "backup" in the name and MSPs care about it, we'll get to it.

How are Image Exports done?

Image exports are available via HTTPS download or CIFS/Samba. Soon they will also be available via NFS, so you can add them as a datastore in ESX.

Is the web portal multi-tenant?

Our console is multi tenant in that you can view all of your end clients boxes and protected systems for as many clients as you have.

Will each of my clients have their own dashboard?

Currently we do not have client access to the portal, This is high up on our roadmap and we are actively working on adding support for this.

Can I limit my techs access to specific clients?

We do not have this feature now, but it is on our roadmap.

Are backups immutable?

Backups are stored as ZFS snapshots, so yes, they are immutable.

What protection is there against ransomware?

Our backups are immutable so they cannot be changed after they are taken. The slide appliance is also separated from the rest of your client's network and have different credentials and limited local access.

What protection is there against deletion from a threat actor or accidental deletion?

Deleting an agent will instantly delete snapshots and agent locally, but will delay deletion remotely for 30 days.

How does a failback to original hardware work for a restore?

BMR is currently facilitated via an external tool called Rescuezilla, though we plan on implementing our own tool (Bootable ISO) to make things easier. See BMR from Image Export for details

Each link is unique and contains an auth code (HMAC). If you share this link, anyone with the link will be able to access the file until you remove the file restore. If you don’t share the link, nobody will be able to guess the link. This concept is typically called “magic link” or “secret link” and used in Google Docs and many other products.