Alerts¶
The Alerts page shows you all the alerts that have been generated in your Slide account. Alerts are generated when Slide detects an issue with a Slide Agent, or a Slide Box. You can filter the alerts by type, Slide Box, Protected System, and other relevant fields.
Alerting behavior¶
Alerts are generated when a specific condition is met, based on the status of Slide Agents, Slide Boxes or your account. For example, an alert will be generated for a failed backup or when a Slide Box is running out of disk space.
If an alert of the same type already exists for a certain Slide Agent or Slide Box, a new alert will not be generated.
Alerts can be resolved by marking them as "resolved". Once an alert is marked as "resolved", a new alert may be generated if the condition re-occurs. So be sure to correct the underlying issue before marking the alert as resolved, or contact support if you need help.
Email notifications¶
For each alert, an email notification is sent out to all users associated with the account that the alert resource (Box or Agent) is tied to. To disable alert email notifications, you may do so in the Account page.
Please note that disabling email notifications will not disable the alert itself. It merely disables the email notification for the logged-in user.
Marking alerts resolved¶
Newly generated alerts are automatically marked as "not resolved". They can be marked resolved by clicking the "Resolve" button in the alert detail sidebar. While an alert is "not resolved", it will be included in the alert count above and to the right of the notification icon.
You can mark a specific alert as resolved using the big "Mark as resolved" button in the alert detail sidebar. This will decrease the number in the alert bell and change the alert's status to "resolved". If the alert condition now re-occurs (e.g. the Slide Agent goes offline again), a new alert will be generated.
Auto-resolving alerts¶
Certain alerts are automatically resolved when the underlying issue is fixed, eliminating the need to manually close alerts after addressing their root cause. For example, the "Slide Box Not Checking In" alert resolves itself once the Slide Box successfully checks back in.
As of today, the following alerts are auto-resolved:
- Slide Box Not Checking In
- Slide Box Version Out Of Date
- Slide Box Storage Not Healthy
- Slide Box Storage Space Low/Critical
- Agent Not Checking In
- Agent Backup Failed
To prevent alerts from repeatedly triggering and resolving too quickly for recurring issues, auto-resolution occurs no sooner than three days after the alert is created.
Alert types¶
This section describes the different types of alerts that can be generated in Slide.
Slide Box alerts¶
Slide Box Not Checking In¶
This alert is triggered if your Slide Box has not been seen by the Slide Cloud in over 4 hours.
It is assumed that your Slide Box is constantly connected the internet, and is able to connect to the Slide Cloud. If this alert is triggered, please check if your Slide Box is online and connected to the internet, and that it can connect to cloud.slide.tech and other Slide services.
Refer to the networking requirements for more information.
This alert is eventually auto-resolved once the Slide Box checking back in.
Slide Box Storage Not Healthy¶
This alert is triggered if your Slide Box's storage has entered an unhealthy state. This could be due to a failing hard drive, or other storage-related issues.
Please contact support if you see this alert. We will help you determine if the disk is bad, or how else to resolve the issue.
This alert is eventually auto-resolved once the storage is detected as healthy again.
Slide Box Storage Space Low/Critical¶
This alert is triggered if your Slide Box's backup storage is running low on space. There are two levels of this alert:
- Low: This alert is triggered if your Slide Box's storage more than 80% full.
- Critical: This alert is triggered if your Slide Box's storage more than 90% full.
There are a few possible reasons why your Slide Box's storage is running low:
- A lot of data churn: If your data on the Protected Systems changes frequently, your backups will be larger. Consider reducing the frequency of backups, or using a more aggressive retention policy.
- Too conservative retention: Your retention policy may be too conservative, and you may be keeping too many backups. Try adjusting your policy to "Aggressive" to keep fewer backups. You can do so in the Protected Systems sidebar.
To resolve this issue, you can either:
- Delete old backups: You can delete old backups to free up space. You can do so in the Snapshots page.
- Adjust retention policy: You can adjust the retention policy to keep fewer backups. You can do so in the Protected Systems page.
This alert is eventually auto-resolved once the storage space does not exceed the threshold anymore.
Slide Box Version Out Of Date¶
This alert is triggered if your Slide Box is running an outdated version of the Slide Box software for more than 7 days. This may be due to a virtualization restore or an ongoing long-running backup.
Please log in to your Console to check if any backups are in progress or if any virtualization restores are active.
This alert is eventually auto-resolved once the Slide Box is updated to the latest version.
Slide Agent alerts¶
Agent Not Checking In¶
This alert is triggered if your Slide Agent has not been seen by the Slide Cloud in over 24 hours.
It is assumed that your Slide Agent is somewhat regularly connected internet, and is able to connect to the Slide Cloud. If this alert is triggered, please check if your Slide Agent is online and connected to the internet, and that it can connect to cloud.slide.tech and other Slide services.
Refer to the networking requirements for more information.
This alert is eventually auto-resolved once the Slide Agent checks back in.
Scheduled backup did not run as planned¶
This alert is triggered if your Slide Agent has missed a scheduled backup, i.e. the last expected backup according to the backup schedule has not occurred.
There are a few possible reasons why your Slide Agent is not backing up:
- Previous backup is running long: If the previous backup is still running, the next backup cannot not start, so a scheduled backup time is missed. This could be due to a large amount of data, or a slow network connection. To alleviate this, you should adjust the backup schedule to run less frequently, e.g. move from hourly backups to backups every two hours.
- Protected System or Slide Agent is offline: The Slide Agent may be offline, or the Slide Box may be offline. To alleviate this, make sure your Slide Agent and Slide Box are online and connected to the internet, and to each other. Check the Protected Systems page for the online indicator ().
Agent Backup Failed¶
This alert is triggered if your Slide Agent was not able to back up to your Slide Box. This could be due to a variety of reasons, such as a network issue, a Slide Box issue, or a Slide Agent issue.
Each backup failed alert has a unique error code and error message, which can be used to diagnose the issue. The error code is shown in the alert detail sidebar:
You can find descriptions and suggested resolutions in the Error Codes section. If the issue persists, please contact support.
This alert is eventually auto-resolved after the Slide Agent has taken at least 10 consecutive successful backups.